Refund Policy
We would rather you try the service for free than pay and regret it. That is why every workspace starts with 100 free AI calling minutes. Here is how refunds work once you are on a paid plan.
01 Free minutes first
Every new workspace gets 100 AI calling minutes at no charge and no card required. We encourage you to run real leads through a playbook before choosing a paid plan.
02 First payment
If you are not satisfied after your first paid month, request a refund within 14 days of that first payment and we will refund the plan fee in full, minus any overage minutes already used.
03 Monthly plans
After the first payment, monthly plan fees are not refundable for the current month. You can cancel at any time and you will not be charged again. Your plan stays active until the end of the paid period.
04 Yearly plans
Yearly plans can be cancelled within 30 days of purchase for a prorated refund of the unused months. After 30 days, the plan runs until the end of the term and is not renewed.
05 AI calling minutes
Minutes the agent has already spent on calls are not refundable. If calls failed or were billed incorrectly because of a fault on our side, such as a dropped connection mid-call or duplicate calls, we will credit or refund those minutes.
06 Suspended accounts
Workspaces suspended for breaking the calling obligations in our Terms of Service are not eligible for refunds of the current period.
07 How to request
Send a request through the contact page with your workspace email and the invoice concerned. We reply within 2 working days. Approved refunds go back to the original payment method within 7 to 10 working days, depending on your bank.
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