Privacy Policy

01 Who is responsible for what

There are two kinds of data in the service. Account data is information about our customers and their users, such as names, work emails and billing details. We decide how account data is used.

Lead data is information our customers upload or connect about their own leads, such as names, phone numbers, enquiry details, call recordings, transcripts and CRM notes. Our customer decides how lead data is used, and we process it on their instructions to provide the service.

02 Data we collect

• Details you give us on sign-up and contact forms: name, work email, company, role, industry, team size and lead volumes.
• Workspace data: users, roles, calling numbers, scripts, playbooks and settings.
• Lead data supplied by customers through forms, ad platforms, portals, uploads or the API, including the consent record attached to each lead.
• Call data: call times, duration, outcome, and, where the lead consents, audio recordings and transcripts.
• Calendar data needed to find free slots and create meetings for connected reps.
• Technical data such as IP address, browser type and pages visited, used for security and to keep the site working.

03 How we use it

• To place calls, qualify leads, book meetings and fill CRM records as configured by the customer.
• To enforce call rules, including AI disclosure, consent checks, do-not-call checks, calling hours and opt-outs.
• To create and manage accounts, send login details, provide support and send service notices.
• To bill for AI calling minutes and plans.
• To keep the service secure, detect abuse and fix problems.
• To improve call quality using aggregated performance metrics. We do not use a customer's recordings or transcripts to train models for other customers.

04 People who receive calls

If you received a call from an AI agent using our service, the business named at the start of the call is responsible for your data. You can say "don't call me again" at any point and your number is added to that business's opt-out list immediately and permanently. You can also ask to speak to a person, and the call is connected to a human without a second ask.

Recordings are made only after you consent on the call. To access or delete your data, contact the business that called you. If you cannot reach them, write to us using the contact page and we will pass on your request.

05 Sharing

We do not sell personal data. We share it only with service providers who help us run the service, such as cloud hosting, telephony carriers, speech processing, email delivery and payment processors, under contracts that require them to protect it and use it only for us. We may disclose data where required by law or to protect the rights and safety of users and the public.

06 Retention

Call recordings are kept for 90 days by default. Transcripts, summaries and CRM records are kept for the life of the customer's workspace unless the customer deletes them sooner. Customers can shorten these periods in settings. When an account is closed, workspace data is deleted within 30 days, except where we must keep billing records by law.

07 Security

Data is encrypted in transit with TLS and encrypted at rest. Access is role-based, with reps limited to their own leads and every recording playback logged. Staff access to customer data is restricted to what is needed for support and is recorded.

08 Your rights

Depending on where you live, you may have the right to access, correct, delete or export your personal data, to withdraw consent, and to object to certain uses. Account users can do most of this in their workspace settings. For anything else, reach us through the contact page and we will respond within 30 days.

09 Cookies

The website uses a session cookie to run forms and the anti-spam check. We do not use advertising cookies on this website.

10 Changes to this policy

If we make material changes, we will notify account owners by email before they take effect and post the new version on this page.